Customer Service Level 2

£30

Video

Course Overview

Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.

Good customer service is good for business. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Ensure customer service in your business hits the right note with an online training course.

The course
Whether the Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.

Prerequisites
No prior knowledge needed

How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.

Certification
Learners will receive an e-learning completion certificate, which is downloadable upon successfully finishing the course.

Why Choose E-learning?
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.

Key elements of our e-learning courses are:
interactive exercises/gaming
media-rich content
interactive 3D scenarios
content provided by market leading experts
relevant photography and illustrations
multi-generational content and style

Course Content

Areas covered

  • Customer service principles

  • Customers’ needs and expectations

  • Behaviour and interpersonal skills

  • Responding to problems or complaints

Course Duration

1 - 2 hours

Accreditation

Call: 01642 807 229

Email: info@edentrainingacademy.org.uk

Visit: Unit 12 Belasis Court, Belasis Business Park, Billingham, TS23 4AZ

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